Privacy Policy

Orderna Inc. is a technology company that provides cloud-based point-of-sale software, inventory management, analytics, customer management, payment integrations, and related business management tools.

Businesses using the Services retain ownership of all business data, customer data, transaction records, inventory information, reports, and other content entered into or generated through the Services (“Customer Data”).

Orderna does not claim ownership of Customer Data.

We process Customer Data solely to provide, maintain, secure, support, and improve the Services, and as otherwise instructed by the applicable customer.

We use the information we collect to:

• Provide, operate, and maintain the Services;
• Create and manage user accounts;
• Process subscriptions and payments;
• Send administrative notifications and service updates;
• Respond to support requests and inquiries;
• Improve, personalize, and expand the Services;
• Monitor platform performance and reliability;
• Detect, prevent, and investigate fraud, abuse, and security incidents;
• Comply with legal and regulatory obligations;
• Enforce our Terms of Service and other agreements;
• Develop new products, services, and features.

We may also use aggregated or anonymized information for analytics, research, and business improvement purposes.

Where required by applicable law, we process personal information under one or more of the following legal bases:

• Performance of a contract;
• Compliance with legal obligations;
• Legitimate business interests;
• Protection of legal rights;
• User consent.

For Customer Data stored within the Services:

• The business customer generally acts as the Data Controller.
• Orderna acts as a Data Processor or Service Provider.

Businesses are responsible for:

• Obtaining any required customer consent;
• Providing legally required privacy notices;
• Ensuring lawful collection and use of personal information;
• Complying with applicable privacy and data protection laws.

Orderna processes Customer Data only as necessary to provide the Services.

In the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of the transaction, subject to applicable confidentiality obligations.

Payments may be processed through third-party payment providers.

Orderna does not store complete payment card information on its servers. Payment information is processed in accordance with the privacy policies and security practices of the applicable payment provider.

We use cookies and similar technologies to:

• Maintain secure sessions;
• Authenticate users;
• Remember preferences;
• Improve functionality;
• Analyze usage patterns;
• Monitor performance;
• Protect against fraud and abuse.

The types of cookies we may use include:

• Essential Cookies
• Functional Cookies
• Analytics Cookies
• Performance Cookies

You may manage cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the Services.

The Services may contain links to third-party websites or integrate with third-party services.

Your use of such services is governed by their respective privacy policies and terms. Orderna is not responsible for the privacy practices of third-party providers.

Orderna and its service providers may process or store information in countries outside your country of residence.

By using the Services, you acknowledge that information may be transferred to jurisdictions that may have different data protection laws. Orderna will take reasonable measures to ensure that such information remains protected in accordance with this Privacy Policy and applicable law.

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include:

• Encryption in transit;
• Encryption at rest;
• Access controls;
• Authentication systems;
• Security monitoring;
• Backup and disaster recovery procedures.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and notifying us of any suspected unauthorized access.

We retain personal information only for as long as necessary to:

• Provide the Services;
• Maintain account functionality;
• Comply with legal obligations;
• Resolve disputes;
• Prevent fraud;
• Enforce agreements;
• Maintain legitimate business records.

Following account termination, certain information may be retained where reasonably necessary for legal, security, backup, audit, compliance, or operational purposes.

When information is no longer required, it may be deleted, anonymized, or securely archived.

You are encouraged to export any business data you wish to retain before cancelling your account.

Subject to applicable law, you may have the right to:

• Be informed about how your information is processed;
• Access your personal information;
• Correct inaccurate or incomplete information;
• Request deletion of personal information;
• Object to certain processing activities;
• Restrict processing in certain circumstances;
• Request a copy of your information;
• Withdraw consent where processing is based on consent;
• Request data portability where applicable.

We may require verification of identity before fulfilling certain requests.

Requests may be submitted to info@orderna.io.

We may send product updates, newsletters, educational content, promotions, and other communications relating to our Services.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails; or
• Contacting us directly.

Operational, billing, security, and account-related communications may still be sent when necessary.

The Services are intended for business use and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to remove such information.

Orderna is committed to handling personal information in accordance with:

• Republic Act No. 10173 (Data Privacy Act of 2012);
• Regulations issued by the National Privacy Commission;
• Other applicable privacy and data protection laws.

Users may contact us regarding privacy concerns, requests, complaints, or inquiries using the contact details below.

We may update this Privacy Policy from time to time. Updated versions will be posted on this page together with a revised “Last Updated” date.

Where required by law or where material changes are made, we may provide additional notice through email, the Services, or other reasonable means.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

For privacy-related inquiries, requests, corrections, or complaints, please contact: